Returns & Refunds

Last updated: September 11, 2026

Thirty-day request window

Contact Modenoro within 30 days after the order is marked delivered to request an eligible return. A request sent within the window does not automatically approve the return; the item and reason will be reviewed against this policy.

Condition of returned items

Apparel must be unworn, unwashed, unaltered, and returned with original tags and packaging. Home goods must be unused and complete. Beauty and personal-care items must be unused, unopened where sealed, and suitable for hygienic resale. Proof of purchase is required.

Start a return before sending anything

Email support@modenoro.com with the order number, checkout email, item, and reason. Wait for authorization and the correct return instructions. Goods sent without authorization or to an unconfirmed address may not be accepted.

Do not send returns to the company’s registered address unless support explicitly confirms that address in the return authorization. 120 ROBINSON ROAD, #15-01, SINGAPORE 068913 is a registered business address, not a default return facility.

Return shipping

The customer is responsible for return shipping for an approved change-of-mind return. If the item is damaged, defective, or different from what was ordered, contact us before shipping it back; after review, we will provide the appropriate remedy and instructions. Original shipping charges are not refundable unless required by law or the return results from our error.

Items that cannot be returned

Opened or used beauty and personal-care goods, items that cannot be resold for hygiene reasons after opening, gift cards, and products clearly marked final sale are not returnable except where applicable law requires otherwise. Customized, altered, washed, worn, incomplete, or damaged-by-use products are also ineligible.

Damaged, defective, or incorrect orders

Inspect the parcel promptly. Email the order number, a description, and clear photographs of the item and packaging when possible. Do not dispose of packaging until the review is complete. Depending on the circumstances and applicable law, the resolution may be a replacement, refund, or another appropriate remedy.

Refund review and posting

Returned goods are inspected after receipt. If approved, the refund is submitted to the original payment method and a notice is sent. The bank or payment provider controls when the credit appears, so posting time can vary. We do not promise a posting time controlled by another institution.

Exchanges

To obtain another size, color, or product, complete an eligible return and place a new order for the preferred item. This avoids reserving stock that may no longer be available.

Cancellation or order changes

Email support as soon as possible. We will review a cancellation, address correction, or option change, but cannot guarantee it after payment processing or fulfillment begins. If cancellation is confirmed, any refund is returned to the original payment method.