Shipping Policy

Last updated: September 11, 2026

Where we ship

Modenoro currently accepts delivery to eligible Singapore addresses when checkout offers a shipping service for the selected items and destination. Other destinations are available only when they can be selected and priced during checkout. Our Singapore registered address is not presented as a walk-in store, customer-service counter, or dispatch warehouse.

Order preparation and delivery estimates

Order preparation begins after payment is confirmed. Because processing needs can vary by product, order size, stock location, and destination, Modenoro does not publish one fixed processing or transit time that may be inaccurate. Available shipping methods, charges, and the estimated delivery information for the actual basket are shown at checkout. An estimate is not a guaranteed arrival date.

Shipping charges and split parcels

Any shipping charge is displayed before the order is submitted. Products in one order may be dispatched separately and can arrive in more than one parcel. A shipping confirmation is sent when shipment information becomes available.

Tracking

Where the carrier provides tracking, the shipping confirmation includes a tracking reference or link. A label can appear before the first carrier scan, and tracking events may pause between facilities.

Address accuracy

Customers are responsible for providing a complete, deliverable address. Email support@modenoro.com immediately if a correction is needed. We will review the request but cannot guarantee a change after fulfillment begins or the carrier accepts the parcel. Additional costs caused by an incorrect address may be the customer’s responsibility where permitted by law.

Delay, loss, or damage

Weather, holidays, carrier disruption, customs review, and address problems can affect delivery. If an order cannot be shipped within the estimate communicated for it, we may provide a revised estimate and any cancellation rights required by applicable law. For a shipment that appears lost, damaged, or incorrectly delivered, contact support with the order number and tracking details. Keep damaged packaging and supply photographs if requested so the carrier review can be completed.

Customs and import charges

For any destination where cross-border delivery is offered, customs duties, import taxes, or handling fees may be assessed by local authorities or carriers. Unless checkout expressly states otherwise, those charges are not included in the product price and are the recipient’s responsibility, subject to applicable law.

Questions

Email support@modenoro.com. Modenoro is operated by SNAPMODE TRADING PTE. LTD., 120 ROBINSON ROAD, #15-01, SINGAPORE 068913.